Reported+speech

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 * 2012-03-09**
 * Customer Service Representative:** Hello, Big City Electricity, how may I help you today?


 * Mr. Peters:** I'm calling concerning my electricity bill.
 * Customer Service Representative:** May I have your account number?


 * Mr. Peters:** Certainly, it's 4392107.
 * Customer Service Representative:** Thank you, is this Mr. Peters?


 * Mr. Peters:** Yes, this is Mr. Peters.
 * Customer Service Representative:** Thank you, what can I help you with?


 * Mr. Peters:** I think I've been overcharged for the past month.
 * Customer Service Representative:** I'm sorry to hear that. Why do you think we charged you too much?


 * Mr. Peters:** The bill is 300% higher than last month.
 * Customer Service Representative:** I'm sorry to hear that. Let me ask you a few questions and then I'll see what I can do.


 * Mr. Peters:** OK, Thank you for your help.
 * Customer Service Representative:** Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity?


 * Mr. Peters:** I usually pay about $50 a month.
 * Customer Service Representative:** Thank you. and how much did we charge on this bill?


 * Mr. Peters:** $150. I can't understand why.
 * Customer Service Representative:** Yes, Mr Smith. Was your usage different in any way?


 * Mr. Peters:** No, it was an average month.
 * Customer Service Representative:** I'm sorry there certainly seems to be a mistake.


 * Mr. Peters:** Well, I'm happy you agree with me.
 * Customer Service Representative:** I'll contact a service representative to come out and check your meter. What's your address Mr Peters?


 * Mr. Peters:** 223 Flanders St., Tacoma, Washington 94998
 * Customer Service Representative:** ... and what's your phone number?


 * Mr. Peters:** 408-533-0875
 * Customer Service Representative:** I'm terribly sorry about the misunderstanding. We'll do our best to change this as quickly as possible.


 * Mr. Peters:** Thank you for your help in clearing this up.

Costumer Service Representative said that he would contacted a service representative to come out and check him meter.Costumer Service Representative asked Mr.Peters him adress.Mr.Peteres told him his adress.Then,Costumer Service Representative asked him his phone number and Mr.Peters given it.Costumer Service Representative said he was terribly sorry about the misunderstanding and promised chaged this as quickly as possible.Mr.Peters said thank you for him.
 * Customer Service Representative** said hello,Big City Electricity and asked how might he helped Mr.Peters that day.Mr.Peters answered that he was calling concerning his electricity bill.Costumer Service Representative asked him might he had his account number. Mr.Peters told that his account number certainly was 4392107.Costumer Service Representative said thank you for Mr.Peters and asked him or he was Mr.Peters.Mr.Peters said yes.Costumer service representative said thank you for him and asked what could he helped for him. Mr.Peters said that he think,he had been overcharged for the month before.Costumer Service Representative was apologising for this and asked that why did he was thinking we had charged him too much. Mr.Peters said that the bill was 300% higher than the previous month.Costumer Service Representative was apologise and begging ask him a few questions,then he would see what he could do.Mr.Peters said ok and thanks for the help.Costumer Servise Representative thanks for called and asked how much did he usually payed for electricity. Mr.Peters answered that he payed $150 and he couldn't understand why.Costumer Service Representative asked him if the usage was different in any way.Mr.Peters said no,it was an average month.was sorry and said here certainly seems to be a mistake.Mr.Peters said that he was happy because Costumer Service Representative agree with him.